Messages
Memberships
Events
Events are public — anyone with the link can see them, but only members can join.
Clients
Everyone who has booked or joined, matched on email so one person appears once. New bookings add themselves automatically.
Revenue & Analytics
Bookings by type
Bookings by location
Monthly revenue — this year vs last year This year Last year
Location and type filters apply. The date range above does not — the last 12 months are always compared.
Campaigns
Sales CRM
Database Sync
Sync Now covers yesterday to 60 days ahead — use it when a booking is missing. The other options pull wider ranges in 30-day windows so nothing is dropped.
Twilio — SMS
Used for morning team briefings and client check-in/out alerts.
WhatsApp (via Twilio)
Business-initiated WhatsApp messages must use a pre-approved template. Enter the Content SID for each. Without a template the message will only send if the client has replied in the last 24 hours.
Member Booking
Member bookings are written to Acuity as blocked time, with the full booking details in the notes — so any duration works without needing an appointment type for each. Availability is worked out from your existing bookings and blocks.
Public Links
The domain used when sharing events. Leave blank to use the worker address. To use your own domain, add a Worker route in Cloudflare pointing yourdomain.com/e/* at lounge-api, then enter it here.
Stripe — Membership Payments
Create a recurring Payment Link per tier in Stripe, then paste them here. Memberships activate automatically once payment succeeds.
Webhook endpoint: https://api.loungestudios.co.uk/webhooks/stripe
Send these events: checkout.session.completed, invoice.paid,
invoice.payment_failed, customer.subscription.deleted
Create the three check-in templates and submit them to WhatsApp for approval. Approval usually takes minutes, occasionally up to a day.
Used for client check-in and check-out emails and new lead alerts. Resend's free tier allows 100 emails a day, 3,000 a month.
Until your domain is verified in Resend, use onboarding@resend.dev as the from address — it only delivers to your own account email.
Studio Terms (check-in)
Clients must tick every item and sign before the key box code is released. One term per line. Leave blank to use the defaults. These are separate from the Terms of Service under Products & Add-Ons.
Location Details
Shown to clients on their Manage Booking page. The address is always visible; key box code and WiFi appear only from 3 hours before the booking, and are hidden again after check-out.
Canning Town
Brentford
Studio Alerts
Sent to the numbers below as clients move through check-in, and for membership activity. WhatsApp is tried first and falls back to SMS.
Email Footer
Added to the bottom of every notification email — booking confirmations, check-in, tickets, memberships. Campaign emails keep their own footer with the unsubscribe link, so this is left off those.
New Lead Alerts
Where new CRM leads, membership applications and booking confirmations are sent.
Super Users
The three shared dashboard logins. Changing a password takes effect immediately for everyone using it.
Team Members
Add mobile numbers to receive the daily morning briefing SMS.
Products & Add-Ons
Offered to members during booking and afterwards. Hourly add-ons are charged per booked hour; one-off add-ons are a flat charge.
Photographer add-on
Models get a photographer free for their included hour each month. Pick which add-on that is — beyond the included hour it charges at its normal rate.
Pages
Your Terms of Service and Privacy Policy. Clients read these from the booking form; they cannot edit them.
Coupons
Members enter a code when booking. The discount comes off what they pay, never off their included hours.
Links page
Your link-in-bio page — put its address in your Instagram and TikTok profiles. Drag to reorder.
A wide image works best — roughly 1200 × 400. Leave it empty for a plain band in your theme colours.
Notification Log
Every notification and webhook the system has handled.